Ultimately, the challenge of attracting, hiring and retaining employees is all about relationship building. The main reason most employees leave a job is not the pay or the line of business, it’s their manager. This conclusion has been reached by many on-the-job HR professionals and is clearly supported by extensive research.
For more than a decade, The Gallup Organization has been assessing employee engagement at tens of thousands of worksites worldwide. The Gallup Q12 process, which has been completed by nearly two million employees, is based on a survey that asks respondents to rate 12 statements on a scale from one to five:
1. I know what is expected of me at work.
2. I have the materials and equipment I need to do my work right.
3. At work, I have the opportunity to do what I do best every day.
4. In the last seven days, I have received recognition or praise for doing good work.
5. My supervisor, or someone at work, seems to care about me as a person.
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